Superprof review: is it legit, the Student Pass charge and what tutors pay
Updated Nov 10, 2026 · 8 min read
A charge on your statement that reads something like "SUPERPROF* PASSELEVE" is usually Superprof's Student Pass. In the US it costs $49 a month, billed when a tutor replies to your message and then monthly until you cancel. The pass lets you contact tutors. It doesn't pay for lessons. Tutors list on Superprof for free. Here is how it works for both sides, checked on Superprof's own pages in November 2026.
How Superprof works
Tutors create a profile and an ad for each subject. Families browse ads for free. To message a tutor, a family needs the Student Pass, which lets them contact as many tutors as they like for a month.
Superprof does not teach or hire anyone. The family and the tutor agree on the price, the schedule and the payment between themselves.
Is Superprof legit?
Yes. Superprof is a real company, started in France in 2013, and it now lists tutors in many countries. The lessons are real too: you meet a real person and pay them for real lessons. Most complaints online aren't about scams. They're about the Student Pass renewing every month when people thought they'd paid once.
What Superprof doesn't do is check every tutor for you. Its own guide for tutors says that uploading an ID and diplomas is optional, though it helps a profile rank higher. So treat a Superprof profile like any ad: read the reviews, ask for a short call before the first lesson, and for a child, keep the first lessons at home or online with a parent nearby.
- Look for reviews from several different families, not one or two.
- Ask the tutor what they'd work on in the first lesson. A good tutor has a plan.
- Never pay months of lessons upfront to someone you haven't met.
What families pay
- Student Pass: $49 a month in the US. The price differs by country.
- You are billed when a tutor replies to your message, then every month.
- It renews until you cancel it from your dashboard.
- Lessons are paid on top, at the tutor's rate. Many tutors offer the first lesson free.
Once you have found your tutor, you don't need the pass anymore. Cancel it the same day and note the renewal date, so a second month doesn't surprise you.
A Superprof charge on your statement: what to do
The line on your statement looks something like "SUPERPROF* PASSELEVE PARIS". Passeleve comes from Pass Élève, the pass's French name, which is why the charge can look foreign.
1. Check that it's the pass. You're billed when a tutor replies to your message, then once a month. A second charge about a month after the first one is the renewal.
2. Cancel it right away. Log in, open the Student Pass tab and hit cancel. That stops the next charge.
3. Ask for a refund by email. Under Superprof's US article on billing, its staff point refund questions to hey@superprof.com. Give your account email and the date of the charge. The article doesn't set out a refund policy, so ask, but don't count on it.
4. No answer? Call your bank. Tell them you canceled and show them your email to Superprof. Your bank can tell you what your options are.
| Your situation | What to do |
|---|---|
| You found your tutor | Cancel the pass the same day. From then on you pay lessons at the tutor's rate. |
| You're still looking | Keep it for the month you paid and put the renewal date on your calendar. |
| You paid but never had a lesson | Cancel first, then email Superprof and ask for a refund. |
| You don't want a subscription | Ask other parents or your child's school, or post a free request on TutorPing and get tutors' replies by email. |
Posting a request on TutorPing is free, and tutors never see your email or phone number. We're new and have far fewer tutors than Superprof, so replies can take a while depending on the subject and city.
Rather not pay to find a tutor? Post a free request
What tutors pay
A profile and ads are free. If a family pays you through Superprof, Superprof keeps a 10% processing fee. If the family pays you directly, by bank transfer or an app like Zelle or PayPal, there is no fee. An optional paid Premium plan gives your ads more visibility.
Pros and cons
| Good | Watch out | |
|---|---|---|
| Families | Lots of tutors in many subjects, free first lessons are common | A monthly fee before any lesson, automatic renewal |
| Tutors | Free listing, families come to you | Many tutors per subject, so new profiles need reviews to stand out |
Where TutorPing fits
TutorPing is not a replacement for Superprof's audience. Our tutor directory is new and much smaller. Families don't pay anything to contact a tutor or post a request on TutorPing.
Where TutorPing helps is after the first lesson. Tutors who find students on Superprof can run those students in TutorPing: the schedule, a note to the parent after each lesson, invoices and online payment. The free plan covers up to 10 students.
Run the students you find anywhere in one place. Create your free account
Sources
Prices and terms checked on Superprof's pages on October 28 and November 4, 2026, and tutor checks on November 10, 2026. They differ by country and change over time. Superprof is a trademark of its owner. We are not affiliated with Superprof.
Common questions
Is Superprof free?
For tutors, yes: a profile and ads cost nothing. Families browse for free but need the Student Pass, $49 a month in the US, to contact tutors.
What is SUPERPROF* PASSELEVE on my statement?
Usually Superprof's Student Pass, the $49 monthly subscription in the US that lets you contact tutors. It's billed when a tutor replies to you, then every month until you cancel.
Why did Superprof charge me $49?
A tutor replied to your message, and that's when the Student Pass starts. The same charge a month later is the renewal.
Can I get a refund from Superprof?
You can ask. Superprof's staff point refund questions to hey@superprof.com, but its US billing article doesn't set out a refund policy. Cancel the pass first so you aren't charged again while you wait.
I paid for the pass but had no lessons. What now?
Cancel it from the Student Pass tab. Then email Superprof with your account email and the date of the charge, and ask for a refund.
How do I stop paying for Superprof?
Cancel the Student Pass from your dashboard, or email Superprof's support. Do it as soon as you have found your tutor, since the pass renews every month.
Does Superprof take a commission from tutors?
Only when the lesson is paid through Superprof: then it keeps a 10% processing fee. Payments made directly to the tutor have no fee.
Is Superprof legit or a scam?
It's a legit company that has run since 2013. The usual complaint isn't fraud but the Student Pass renewing every month. Tutor ID and diploma checks are optional, so read reviews and talk to the tutor before booking.
Found students on Superprof?
Keep the schedule, lesson notes for parents and invoices in TutorPing. Free for up to 10 students.